DATE/TIME	Thursday, 6/3/04 at 2:30pm - 3:30pm
TITLE	Pearl Grading Update
DESCRIPTION	Richard Drucker, Gemworld International It's a new world for pearl grading, and the research team for Gemworld International has focused on gathering, analyzing and developing information for your use in pearl grading. Be among the first to become familiar with this information, which will affect the way people think about pearls.
DATE/TIME	Thursday, 6/3/04 at 2:30pm - 3:30pm
TITLE	The Real Diamond Story: At the Counter
DESCRIPTION	Gary Roskin, moderator; Retail Panel: Jeff Corey, Celia Feder and George Reinas. Retailers who are really at the counter talk about what diamond sales involve today, including how to address customers who are drawn to the Internet or word-of-mouth research, customers who are misinformed, and customers who are uninformed.
DATE/TIME	Thursday, 6/3/04 at 2:30pm - 5:00pm (extended session)
TITLE	Benchmark Yourself: The Power of Peer Comparatives
DESCRIPTION	(extended session) Steve LeFever, Business Resource Services Following a quick review of the seven steps to fiscal fitness, perennial JCK Show favorite Steve LeFever will take you to the next level to improve your store's profitability. This lively and engaging session is designed to help you "benchmark yourself" through a peer comparative process. You will have an immediate opportunity to use financial management tools - ratio analysis, the "cause and effect" road map and the income statement/balance sheet analysis - to assess the financial performance of a typical jewelry store. We'll divide participants into small groups to assess how sample jewelry stores stack up against their industry peers, to identify the key areas needing improvement, and to create an action plan to address the issues. Calculator required.
DATE/TIME	Thursday, 6/3/04 at 2:30pm - 3:30pm
TITLE	From Platinum Guild: The Platinum Opportunity
DESCRIPTION	Terry Sisco, for Platinum Guild Learn how the Platinum Opportunity can increase your bottom line. Gain the edge in platinum sales to give your customers the optimum experience in your store through platinum education, advanced selling skills, and exciting new marketing tools that PGI has developed specifically for retail jewelers.