DATE/TIME	Thursday, 6/3/04 at 10:30am - 11:30am
TITLE	AGTA Gem Lab Update
DESCRIPTION	Ken Scarratt, AGTA Gemological Testing Center Learn the latest about colored gemstones from the director of the AGTA Gemological Testing Center. In this update you'll learn about the latest news and findings of the lab.
DATE/TIME	Thursday, 6/3/04 at 10:30am - 11:30am
TITLE	Using Diamond Grading Reports
DESCRIPTION	Mark Moeller, R.F. Moeller, St. Paul, MN and Clayton Bromberg, President, Underwood Jewelers As consumers are better informed, the documentation you present during the diamond selling process can be a critical tool. Learn how to best address or make use of different types of lab reports and quality documents, including AGS Diamond Quality Documents and AGS Lab reports in this session.
DATE/TIME	Thursday, 6/3/04 at 10:30am - 11:30am
TITLE	Young, Affluent Consumers - What are they Buying?
DESCRIPTION	Paula Peterson, Crown Luxury Youth and affluence are changing the way retail jewelers must do business in order to be profitable and remain profitable. Whether your business is traditional or not, whether your clients are currently older rather than young, you'll benefit from this consultant's years of experience working for and consulting to industry noteworthies (including Cartier, Tiffany & Co., Harry Winston, and Van Cleef & Arpels) as you focus on what's simple, what's chic, and what's selling.
DATE/TIME	Thursday, 6/3/04 at 10:30am - 11:30am
TITLE	From JVC: Your Legal Responsibilities at Retail
DESCRIPTION	Cecilia Gardner, Jewelers Vigilance Committee Day-to-day legal issues confront retailers; issues regarding disclosure, employment practices, store policies, consumer protection laws, and general business law. The US Patriot Act adds additional need for compliance. JVC's dispute resolution activities provide insight to help you reduce your risks of legal liability.